Recommended technology
Below is a list of technology types we think can help you with the problems your business is facing
Customer Relationship Management system
- By holding all the key information about a customer in a single place, a CRM system can improve your ability to build a long term rapport with them and respond to their needs, it can even prompt you to contact them at key moments or prevent them receiving multiple calls from different salespeople
- Multiple salespeople can work on the same account all making use a single source of information, reducing your reliance on individual sales people and increasing flexibility in case of illness or departures
- Standardised sales processes can help reduce errors and increase compliance, helping to avoid issues and reduce complaints
Find and implement the right software for your business
Use our six step implementation process
View our CRM case studies
Enterprise Resource Planning systems
- By standardising and even automating critical processes such as ordering and invoicing, an ERP can reduce errors and allow more consistent delivery
- An ERP can give you an improved understanding of key elements of your operations, such as inventory levels and the status of your supply chain, allowing you to better predict capacity and ensure on time delivery, or at least allowing you to give customers good information on the progress of their order
- When errors to occur, an ERP system can help identify the source of the problem, allowing you to address issues and improve quality and compliance over time
Find and implement the right software for your business
Use our six step implementation process
View our ERP case studies
Project management software
- Particularly in project work, project management software can help you to manage and coordinate the various elements required to deliver for a customer. By mapping out this process and making it easier to track and monitor, it can help you deliver on time and in accordance with specifications
- Project management software can make it easier for clients to collaborate with your team, or monitor the progress of work. This can make it less likely that issues will arise, and make it easier to manage them if they do
- Key processes such as contracting and invoicing can be automated, ensuring compliance throughout the process and reducing the risk of errors
Find and implement the right software for your business
Use our six step implementation process
View our Project management software case studies
Collaboration software
- Some collaborative software, such as project management tools, is designed so that all updates, blockers and tasks relating to that project are kept in a single unified environment. With less time spent seeking out information, customer service colleagues are able to answer customer queries faster
- By adopting a project management tool, everyone involved in the project is included at each step, therefore reducing miscommunication and misinterpretation. This, in turn, boosts unity among colleagues, making individuals feel valued as part of the greater whole
- Through collaborative software, colleagues are able to keep in touch easily, allowing the smooth flow of information and ideas. This helps to keep customer service colleagues connected to other parts of the business
eCommerce
- Instead of having separate tools for customer services, eCommerce platforms allow you to combine multiple assets in one easy-to-use environment
- eCommerce platforms make it easier to track and analyse data. Customer service teams need to meet targets in order to maintain a happy customer base, so this technology can boost their productivity and efficiency
- Through the effective management of inventory, eCommerce platforms can assist customer service teams when it comes to enquiries regarding customer orders